Shipping and Handling

Although we can not do so with each and every order, we make every effort to ship your order within 2-3 business days, however most orders are sent the same day. We are able to send most goods via off-peak ground, or express services, based on the destination.

It is sometimes necessary to ship orders in seperate lots. You will be notified if this is the case. We will provide you with consignment details and who the carrier is so you can track your order.

We utilize multiple shipping partners to facilitate the shipping of some items. This is done to help maintain adequate inventory levels, to keep our costs to a minimum when dealing with large or otherwise bulky items, and to increase our offerings with uncommon or seldomly requested items.

Orders shipped to New Zealand or Pacific Islands may incur additional shipping charges

Shipping is based on order weight/cube size, order value and ship to address

We reserve the right to adjust shipping charges if the incorrect region was selected, or if you live in a remote area where additional charges are incurred by us.  (Most of NT, WA and TAS are classed as remote by the freight companies we utilise)

In all cases where there may be additional shipping charges we will contact you directly prior to the order being completed or charged.

It is the customer's responsibility to ensure they can accept all deliveries and provide a signature as proof of delivery if required.

Re-Delivery will incur an additional charge.

Damaged or Faulty Goods

Whilst care is taken when packing your order, it is your responsibility to ensure there is no damage or missing items at the time of delivery. By signing for a delivery you are accepting that the order is complete and intact. If your order is partially shipped (i.e. there are products still to send, a remark will appear in the comments section of the shipping label).

If goods have been damaged in transit then you must refuse to accept the order and notify us immediately. We will replace or repair any item that has been damaged in transit where required.

By signing for and accepting a delivery you are acknowlegding that the product has arrived in good condition. If the packaging is damaged in any way please inspect the contents prior to signing for it.

Exceptions to this are at the discretion of Boat Gear Direct Pty Ltd management. We will however do everything possible to rectify any issues incurred related to damage in transit.

Return Policy

Prior to returning any products you must contact us for authorisation. Merchandise returned without authorisation may be declined and returned to sender.

All damage claims must be filed with the carrier (if damage is noted at the time of delivery). We will provide you full assistance in the unlikely event.

Please select your purchase items carefully, as once a product has been paid for, and goods received in working order, you will not be eligible for a refund. (Exceptions to this are at the discretion of Boat Gear Direct Pty Ltd management).

We will not refund or exchange if you change your mind.

We do not cover freight expenses on exchange claims.

For items received that are not the right size, we are happy to exchange the item for the correct size. The original item must not have been worn, all tags must be attached and placed in its original packaging. All freight costs relating to an exchange item are the responsibility of the customer.

Returned goods (after approval) due to change of mind or incorrectly ordered will incur a 15% restocking fee.

All returns must be made within 7 days of original delivery

Boat Gear Direct Pty Ltd
P.O. Box 39
Milperra NSW 2214

Fax: (02) 9771 5229